Privacy Policy

MedVoya.io (“MedVoya,” “we,” “us”) respects your privacy. This policy describes how we handle personal information when you use our website and related services (the “Services”). Replace bracketed placeholders below with your organisation’s details before relying on this text for regulatory or partner review.

Depending on how you use the Services, we may process identifiers and contact details (for example, name, email address, or phone number), authentication data from sign-in providers (such as Google), usage and device information (such as approximate location, IP address, browser type, and pages viewed), and content you submit through forms or chat features.

When you browse anonymously (for example “Try Meera” without signing in) or submit a lead form, we may also store a pseudonymous browser identifier in local storage, forwarded IP addresses from our CDN/reverse proxy, coarse country inferred from CDN headers such as CF-IPCountry, and transcripts of those interactions to operate and secure the Services.

We use this information to provide and improve the Services, authenticate users, respond to inquiries, analyse usage in aggregate, maintain security, comply with law, and communicate operational or service-related messages where permitted.

When you use voice counselling, we process audio you submit for speech-to-text and generate spoken replies using our voice partners (for example Sarvam AI). Transcripts and session summaries may be stored to personalise future conversations. Do not share passwords, Aadhaar numbers, or payment card details aloud. By starting a voice session you consent to this processing for counselling purposes.

We and our service providers may use cookies, local storage, and similar technologies to remember preferences, keep sessions secure, measure performance, and support optional analytics or product features. You can control cookies through your browser settings; disabling cookies may limit certain functionality (for example, staying signed in).

When you choose “Got it” on our cookie notice, we store a small value in your browser’s local storage to remember that you acknowledged this information. That value does not track you across other sites.

We may share information with vendors that help us run the Services (for example, hosting, authentication, analytics, or communications providers), when required by law, or to protect rights and safety. We do not sell your personal information as a commodity; adjust this sentence if your practices differ.

We retain information only as long as needed for the purposes above, unless a longer period is required or permitted by law. Retention schedules may vary by data category.

We implement reasonable technical and organisational measures designed to protect personal information. No method of transmission or storage is completely secure.

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain uses. Contact us using the details below to make a request. We may need to verify your identity before responding.

If you access the Services from outside the country where our systems operate, your information may be transferred across borders. [Add your legal basis and safeguards, e.g. standard contractual clauses, as applicable.]

The Services are not directed to children under the age where parental consent is required in your jurisdiction. If you believe we have collected such information in error, contact us and we will take appropriate steps.

We may update this policy from time to time. We will post the revised version on this page and update the “Last updated” date when we do.

For privacy-related requests or questions: [Contact — replace with privacy@yourdomain.com or your ticketing process]. You may also use our Contact page if that route is available on your deployment.

Last updated: April 26, 2026.